Combination lock Operating instructions

Service - Locks

Suitcase combination lock -
Instructions and information on security and luggage protection

A TSA combination lock offers optimum theft protection for your suitcases. But what happens if you forget the combination?

Pack Easy knows what to do! Here you will find instructions for all types of TSA combination locks and a short video on how to pick your suitcase combination lock.

Forgot your combination?

In about 20-30 minutes you can try all 999 combinations starting with 0-0-0. As you count: 0-0-1, 0-0-2... 0-1-0, 0-1-1, 0-1-2... 0-9-9, 1-0-0, 1-0-1... 9-9-9. Don't forget to trigger the mechanism in the direction of the arrow after each combination.

If you need assistance - give us a call.


A little time and patience and your suitcase will open again with a flourish.
If it doesn't work - contact Verena Bremgartner.
Phone: +41 41 269 80 88


Which payment methods are accepted?

You can pay by immediate payment, on account, by credit card (Mastercard, VISA), Paypal or TWINT in our online store.

Can I use my credit card without risk?

Your online purchase at Pack Easy takes place under strict security precautions, so you don't have to worry about security. Our servers use advanced SSL (Secure Socket Layer) encryption technology with 256bit technology, which ensures that your transactions are private and protected.

What damage is covered by the Pack Easy warranty?

The warranty service covers defects in materials and workmanship. The warranty service covers the repair or replacement of products that are recognized as defective by the technical experts. To the warranty notification

What do I have to do to submit a warranty claim?

Please complete the warranty claim form and upload the following documents: Warranty card Proof of purchase Picture of the case or bag Picture of the defect. To the warranty notification

Where can I have Pack Easy products repaired? Case service:

Pack Easy AG Aftersales
Hasliring 12
6032 Emmen
Tel: +41 41 269 80 88

Our partners Germany & Europe

Dolfi 1920 GmbH
Langer Kornweg 34 C
DE-65451 Kelsterbach
Tel: +49 32221852020


LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna Tel: +43 1 813 12 63

The sales office of your travel companion will also be happy to take care of your request. For further international repair services, please contact us by e-mail or via our contact form.
Report repair

Can I have my suitcase repaired even if the defect is not covered by the warranty?

Yes, you can still have the case repaired. The repair is subject to a charge.

How much does a repair cost?

Replacement of a roll incl. material and return shipment of the luggage to a Swiss address (no PO box):
CHF 45.00 incl. shipping

Replacement of a handle incl. material and return shipment of the luggage to an address in Switzerland:
CHF 39.00 incl. shipping

Pull rod
Replacement of a pull rod incl. material and return shipment of the luggage to an address in Switzerland:
Suitcase size S: CHF 56.00 incl. shipping
Case size M: C CHF 59.00 incl. shipping
Case size L: CHF 61.00 incl. shipping
Case size XL: CHF 63.00 incl. shipping

Replacement of the TSA lock incl. material and return shipment of the luggage to an address in Switzerland:
CHF 36.00 incl. shipping

How do I send my baggage for repair?

Please pack your baggage in a cardboard box or wrap it in foil. Use household foil (biodegradable if possible) Wrap the luggage including the handle and wheels Provide the packaging with an address label. (Pack Easy, repair service, Hasliring 12, 6032 Emmen LU) Report repair

Do you also process express shipments?

No, as we generally guarantee delivery on the next working day, provided the order is received by 12.00 noon, there is no option for even faster delivery.

Can I order spare parts?

You can reorder spare parts. Please let us know exactly which spare part you need.
You will find the product information on your warranty card or in the product itself (the serial numbers are located under the inner lining). (no P.O. Box address) Report repair

What can be repaired? What is irreparable damage?

Irreparable damage includes, for example, tears or severe creases in the hard shell/fabric or no (more) spare parts are available.