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SERVICE | SUITCASE REPAIR SERVICES
Swiss suitcase clinic -
comprehensive repair services for your travel companion
Our suitcase repair experts take care of damaged suitcases and luggage items and offer a comprehensive pre-travel checkup
We live sustainability, even beyond manufacturing and sales!
Our experts carry out warranty repairs on Pack Easy luggage but we also check and repair defective bags, suitcases, and trolleys from other manufacturers..
You decide whether you want to have your suitcase repaired or browse our shop for new luggage. Every repaired suitcase comes with an additional 6-months guarantee on the repair(s) carried out.
Before your next trip, run your suitcase through our pre-travel checkup service for a stress-free journey.
How can we help you?
PACK EASY WARRANTY
Our warranty services cover the repair or replacement of Pack Easy products recognised as defective by our subject matter experts. The warranty services refer to faulty material and processing defects. We are not liable for any damage that occurred in transit (by third parties).
Report a warranty claim2 TO 6 YEAR WARRANTY
Free warranty extension of one year
Registration
PERSONAL REPAIR REQUESTS - ALL BRANDS
We’ll do our best to fix your damaged luggage. Defective luggage items of all brands are carefully examined to see if they can be repaired. You decide whether you want to have your suitcase repaired or browse our shop for new luggage.
Repair request
PRE-TRAVEL CHECKUP - ALL BRANDS
Have your luggage carefully examined before your next trip so you can embark on a journey without worries. We will replace wheels, handles, or brittle material wherever necessary and give your suitcase a proper clean.
More informationTRANSPORTATION DAMAGE
Did a third party damage your luggage during transport? Make sure to file a report immediately to the relevant airline/transportation company upon arrival. If you have already left the airport when traveling by plane, the airline will accept your damage report by telephone or in writing within *7 working days (*no liability assumed).
Warranty
Warranty case
request
HOW TO
PROCEED?
01 Repair request
Send/bring your luggage to:
Pack Easy AG
Hasliring 12
6032 Emmen LU
Please pack your luggage item in a box or wrap it up thoroughly.
02 Damage assessment
Our experts will assess the damage on your luggage and reach out in case of any further queries.
03 Repair or product replacement
Repairs will be carried out within 5 working days, wherever possible, with original spares. If repair work is no longer an option, your luggage item will be replaced free of charge.
PERSONAL REPAIR REQUESTS
Repair
request
HOW TO
PROCEED?
01 Repair request
Send/bring your luggage to:
Pack Easy AG
Hasliring 12
6032 Emmen LU
Please pack your luggage item in a box or wrap it up thoroughly.
02 Damage assessment
Our experts will assess the damage on your luggage and reach out in case of any further queries.
03 Cost estimate
You will receive a cost estimate. The repair costs must be paid in advance by credit card or bank transfer.
04 Repair works
Repairs will be carried out within 5 working days.
Pre-travel checkup
Get your luggage ready for traveling in no time.
We thoroughly examine your suitcase for any damage and, if possible, carry out repair works using original spares. And we’ll give your trusted travel companion a proper clean so that it will be ready for your adventures anytime.
Send/bring your luggage to:
Pack Easy AG
Hasliring 12
6032 Emmen LU
Please pack your luggage item in a box or wrap it up thoroughly.
Our experts will examine your suitcase and send you a cost and time estimate of the repair works: service fees according to the prices listed below. You decide which services you wish to be carried out. The suitcase will be returned to you within 5 working days. Express services are available upon request. Rate suitcase SPA: CHF 35.00 (without repairs)
Warranty & Repair
Pictures Herbert Zimmermann
