Swiss suitcase clinic
Our suitcase doctors are on hand to repair damaged suitcases and check luggage
We live sustainability, even beyond production and sales! Our experts carry out warranty repairs on Pack Easy luggage. We also check and repair defective bags, suitcases and trolleys from other manufacturers. You decide whether you want to have your suitcase repaired or browse our range for new luggage. Every repaired suitcase comes with an additional 6-month guarantee on the repair(s) carried out. We also offer a suitcase check with comprehensive SPA services for your next vacation trip.
Report warranty or repair
2 to 6 year warranty
Free warranty extension of one year
for registration
Wir setzen alles daran, den Lebenszyklus deines Reisegefährten zu erhöhen:
Pack Easy warranty
Our warranty covers the repair or replacement of Pack Easy products that are recognized as defective by the technical experts. The services relate to defects in material and workmanship. We are not liable for transport damage (caused by third parties).
Private cases - All brands
We will do our best to repair your damaged luggage. Defective items of luggage of all brands are carefully checked to see if they can be repaired. You decide whether you want to have your suitcase repaired or browse our range for new items of luggage.
Suitcase check - All brands
We check and, if necessary, replace wheels, handles etc. and clean your suitcase. Bring your luggage to Koffer SPA so that you can set off on your next trip without a care in the world.
Donate suitcase
Suitcases that can no longer be repaired but are still usable are given a second life as donation suitcases for various projects run by different organizations.
Pack Easy guarantee
Our warranty covers the repair or replacement of Pack Easy products that are recognized as defective by the technical experts. The services relate to defects in material and workmanship. We are not liable for transport damage (caused by third parties).
01 Inventory
Send/bring your luggage to:
Pack Easy AG, Kofferklinik
Hasliring 12, 6032 Emmen LU
Packing tip:
Use household foil
(biodegradable if possible)
Wrap the luggage including the handle and wheels.
Check:
Our experts will check the luggage. You will be contacted if there are any queries.
Repair or product replacement: Our experts will decide whether the suitcase can be repaired with new original spare parts. If this is not possible, your product will be replaced free of charge. The repair will be processed within 5 working days.
Repair of all brands
We do our best to repair damaged luggage. Defective items of luggage of all brands are carefully checked to see if they can be repaired. You decide whether you want to have your suitcase repaired or browse our range for new items of luggage.
Is your suitcase ready to go?
We check your case for any damage. If necessary, we will carry out repairs using original spare parts from your suitcase brand and ensure that the product is thoroughly cleaned. So your faithful travel companion remains ready for use at all times.
Donate suitcases and do good!
If the faithful travel companion is no longer repairable but still in a usable condition, they are given a second life as donation suitcases. In this way, for example, refugees in asylum centers receive suitcases to lock up their belongings or dental students were able to transport various donations and dental equipment to Peru to carry out free dental treatment on the population there.
Flight damage
Was your baggage damaged during transportation by a third party? Report the damage to the relevant airline/transporting company immediately after arrival. If you have already left the airport when traveling by air, you can contact the airline by telephone or in writing within 7 working days* and report the transport damage. (*Details without guarantee)
What damage is covered by the Pack Easy warranty?
The warranty service relates to defects in material and workmanship. The warranty service covers the repair or replacement of products that are recognized as defective by the technical experts.
What do I have to do to submit a warranty claim?
Please complete the warranty claim form and upload the following documents:
- warranty card
- proof of purchase
- picture of the case or bag
- picture of the defect
Where can I have Pack Easy products repaired?
Suitcase service:
Pack Easy AG
Aftersales
Hasliring 12
6032 Emmen
Tel:+41 41 269 80 88
Email: customercare@packeasy.ch
Our partners
Germany & Europe
Dolfi 1920 GmbH
Langer Kornweg 34
CDE-65451 Kelsterbach
Tel:+49 32221852020
Email: info.germany@dolfi1920.de
Website:www.dolfi1920.de
Austria
LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna
Tel:+43 1 813 12 63
Email:info@liz-lederwaren.at
Website:www.liz-lederwaren.at
The sales office of your travel companion will also be happy to take your request.for further international repair services, please contact us by e-mail or our contact form.
Can I have my case repaired if the defect is not covered by the warranty?
Yes, you can still have the case repaired. The repair is subject to a charge.
How much does a repair cost?
Repair costs are made up of the material costs, the work involved and the shipping fee (optionally the case can also be collected in Emmen). An additional flat rate of CHF 30.00 is charged for third-party brands (more difficult inventory & additional research). Below are some examples of repair prices.
Roll
Replacement of a roll incl. material and return shipment of the luggage to a Swiss address (no PO box):
CHF 44.00
Handle
Replacement of a handle incl. material and return shipment of the luggage to an address in Switzerland:
CHF 40.00
Pull handle
Replacement of a pull handle incl. material and return shipment of the luggage to an address in Switzerland: CHF 65.00
Replacement of the TSA lock
Replacement of the TSA lock incl. material and return shipment of the luggage to an address in Switzerland:
CHF 40.00
Suitcase SPA
Our suitcase SPA makes your luggage fit for travel in no time at all. We check your suitcase for any damage. If possible, we repair it with original spare parts from your suitcase brand and clean the product thoroughly. Your faithful travel companion will be ready for use again at any time.
CHF 35.00 without repairs.
How do I send my baggage for repair?
Please pack your baggage in a cardboard box or wrap it in foil.
- Use household foil (biodegradable if possible)
- Wrap the luggage including the handle and wheels
- Provide the packaging with an address label. (Pack Easy, repair service, Hasliring 12, 6032 Emmen LU)
