Swiss suitcase clinic
Our suitcase doctors are on hand to repair damaged suitcases and check luggage
We live sustainability, even beyond production and sales! Our experts carry out warranty repairs on Pack Easy luggage. We also check and repair defective bags, suitcases and trolleys from other manufacturers. You decide whether you want to have your suitcase repaired or browse our range for new luggage. Every repaired suitcase comes with an additional 6-month guarantee on the repair(s) carried out. We also offer a suitcase check with comprehensive SPA services for your next vacation trip.
Report warranty or repair
2 to 6 year warranty
Free warranty extension of one year
for registration
Pack Easy warranty
Our warranty covers the repair or replacement of Pack Easy products that are recognized as defective by the technical experts. The services relate to defects in material and workmanship. We are not liable for transport damage (caused by third parties).
01 Inventory
Send/bring your luggage to:
Pack Easy AG, Kofferklinik
Hasliring 12, 6032 Emmen LU
Packing tip:
Use household foil
(biodegradable if possible)
Wrap the luggage including handle and wheels
02 Examination
Our experts will check the baggage. You will be contacted if you have any queries.
03 Repair or product replacement
Our experts will decide whether the case can be repaired with new original spare parts. If this is not possible, your product will be replaced free of charge. Your repair will be processed within 5 working days.
Flight damage
Was your baggage damaged during transportation by a third party? Report the damage to the relevant airline/transporting company immediately after arrival. If you have already left the airport when traveling by air, you can contact the airline by telephone or in writing within 7 working days* and report the transport damage. (*Details without guarantee)
Repair of all brands
We will do our best to repair your damaged luggage. Defective items of luggage of all brands are carefully checked to see if they can be repaired. You decide whether you want to have your suitcase repaired or browse our range for new items of luggage.
Is your suitcase ready to go?
We check your case for any damage. If necessary, we will carry out repairs using original spare parts from your suitcase brand and ensure that the product is thoroughly cleaned. So your faithful travel companion remains ready for use at all times.
The service fees correspond to the prices listed below, while the time required may vary depending on the type of repair. You have full control over which services you want us to carry out. Your suitcase will be returned to you within 5 working days and express services are available on request. For a comprehensive suitcase spa treatment we charge a flat rate of CHF 35.00 (excluding repairs).
What damage is covered by the Pack Easy warranty?
The warranty service relates to defects in material and workmanship. The warranty service covers the repair or replacement of products that are recognized as defective by the technical experts.
What do I have to do to submit a warranty claim?
Please complete the warranty claim form and upload the following documents:
- warranty card
- proof of purchase
- picture of the case or bag
- picture of the defect
Where can I have Pack Easy products repaired?
Suitcase service:
Pack Easy AG
Aftersales
Hasliring 12
6032 Emmen
Tel:+41 41 269 80 88
Email: customercare@packeasy.ch
Our partners
Germany & Europe
Dolfi 1920 GmbH
Langer Kornweg 34
CDE-65451 Kelsterbach
Tel:+49 32221852020
Email: info.germany@dolfi1920.de
Website:www.dolfi1920.de
Austria
LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna
Tel:+43 1 813 12 63
Email:info@liz-lederwaren.at
Website:www.liz-lederwaren.at
The sales office of your travel companion will also be happy to take your request.for further international repair services, please contact us by e-mail or our contact form.
Can I have my case repaired if the defect is not covered by the warranty?
Yes, you can still have the case repaired. The repair is subject to a charge.
How much does a repair cost?
Repair costs are made up of the material costs, the work involved and the shipping fee (optionally the case can also be collected in Emmen). An additional flat rate of CHF 30.00 is charged for third-party brands (more difficult inventory & additional research). Below are some examples of repair prices.
Roll
Replacement of a roll incl. material and return shipment of the luggage to a Swiss address (no PO box):
CHF 45.00 incl. shipping
Handle
Replacement of a handle incl. material and return shipment of the luggage to an address in Switzerland:
CHF 39.00 incl. shipping
Pull handle
Replacement of a pull handle incl. material and return shipment of the luggage to an address in Switzerland:
Case size S: CHF 56.00 incl. shipping
Case size M: CHF 59.00 incl. shipping
Case size L: CHF 61.00 incl. shipping
Case size XL: CHF 63.00 incl. shipping
Replacement of the TSA lock
Replacement of the TSA lock incl. material and return shipment of the luggage to an address in Switzerland:
CHF 36.00 incl. shipping
Suitcase SPA
Our suitcase SPA makes your luggage fit for travel in no time at all. We check your suitcase for any damage. If possible, we repair it with original spare parts from your suitcase brand and clean the product thoroughly. Your faithful travel companion will be ready for use again at any time.
CHF 35.00 without repairs.
How do I send my baggage for repair?
Please pack your baggage in a cardboard box or wrap it in foil.
- Use household foil (biodegradable if possible)
- Wrap the luggage including the handle and wheels
- Provide the packaging with an address label. (Pack Easy, repair service, Hasliring 12, 6032 Emmen LU)
