FAQ's

Delivery usually takes 2–5 working days within Switzerland. Delays may occur occasionally during periods of high demand or on public holidays.

Delivery is free of charge for orders within Switzerland and Liechtenstein.
For deliveries to other countries, the delivery costs will be shown at checkout.

We deliver completely free of charge within Switzerland and Liechtenstein.

We also deliver to the following EU countries and the United Kingdom (UK): Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic and Hungary.

• Shipping costs to the EU:
  Please note that shipping costs apply for deliveries to the EU, which are payable by you.
• Deliveries outside the EU:
  Deliveries to countries outside the EU may incur additional costs and customs duties. If you have any questions about this or regarding deliveries to other countries, simply contact us at customercare@packeasy.ch – we’ll be happy to help.

Please contact our customer service team as soon as possible.+41 41 269 80 88 orcustomercare@packeasy.ch

As long as your order has not yet been dispatched, we can usually change the delivery address at short notice.
If the order has already been dispatched, a fee of CHF 6.00 will be charged for the address change.

Cancellation is only possible if your order has not yet been processed or dispatched.
Please contact us as soon as possible: +41 41 269 80 88 orcustomercare@packeasy.ch

In our online shop, you can pay conveniently by credit card (VISA & Mastercard etc.), PayPal, TWINT, instant payment or on account.

Yes. Your purchase at PACK EASY is processed in accordance with the highest security standards. Our servers use modern SSL encryption technology (256-bit) to ensure that your data is transmitted securely and protected at all times.

Yes. You can return unused items within 14 days.

Please note that products must be returned clean, undamaged and in their original packaging.

The following items are excluded from returns:

• personalised products
• Swiss Made handbags made to order in specific types of leather

Once we have received and inspected the returned goods, the refund will usually be processed within a few working days via the original payment method.

On our Kofferklinik-page you’ll find all the key information about spare parts, repairs and warranties – from sending in your item to the warranty terms and conditions. If you need personal assistance, you can contact us at any time at customercare@packeasy.ch.

Many of our models comply with standard hand luggage regulations. However, please check the requirements of your airline.

Yes, our products offer good protection against moisture:

• Hard-shell suitcases can easily withstand light rain thanks to their robust material.
• Soft-shell suitcases also have a water-repellent surface that repels moisture.

Please note, however, that due to seams and zips, suitcases are generally water-repellent but not completely waterproof. You should therefore avoid exposing your luggage to prolonged heavy rain or extremely wet conditions.

Our products are made from high-quality materials such as polycarbonate, ABS, polyester and leather.

Clean your suitcase with a soft cloth and a mild detergent. Avoid harsh chemicals or abrasive cleaning products.

To protect the high-quality leather, you should never treat it with harsh cleaning agents.
It is best to clean your leather bag using only a dry, soft cloth.

Instructions on how to set the TSA lock are included with your product. If you have any questions, our customer service team will be happy to help. You can also find more information on our page about how to use the combination lock.

Please check your airline’s current hand luggage regulations before you travel, as these may vary from airline to airline.

We recommend using a TSA lock for all journeys so that security authorities can open your luggage without causing any damage during checks.All our suitcases are fitted with a TSA lock as standard.