Help Center


Online Shop

Which payment methods are accepted?

You can pay immediately, on account, by credit card (Mastercard, VISA), Paypal or TWINT in our online store.

Can I use my credit card without risk?

Your online shopping at PACK EASY is done under strict security measures, so you don't have to worry about security. Our servers use advanced SSL (Secure Socket Layer) encryption technology with 256bit technology, which ensures that your transactions are private and protected.

Spare parts, keys & locks

How do I order spare parts?

You can reorder spare parts by telling us exactly which spare part you need. You will find the product information on your warranty card or in the product itself when you open the zipper of the inner lining. Don't forget to tell us your delivery address. Contact form.

Warranty and repairs

Where can I have my Pack Easy product repaired?

Please send us an e-mail with the article number, date of purchase, a copy of the warranty card and a photo of the defect and the entire travel companion to We will then be happy to contact you regarding the next steps.

What are Pack Easy's warranty conditions?

Detailed information on the warranty is enclosed with your luggage (see warranty card).

Repair locations

Suitcase clinic


Hasliring 12
6032 Emmen
Tel: +41 41 269 80 88

Suitcase clinic

Our partners


Dolfi 1920 GmbH
Langer Kornweg 34C
DE-65451 Kelsterbach
Tel: +49 69 264 86 44 0


LIZ Lederwaren
Schönbrunnerstrasse 242
1120 Vienna
Tel: +43 1 813 12 63
Fax: +43 1 815 14 12

How do I send my piece of luggage for repair?

Please pack your baggage in a cardboard box or wrap it in foil.

  1. Use household foil (biodegradable if possible)
  2. Wrap the luggage including the handle and wheels
  3. Seal the film with adhesive tape
  4. Provide the packaging with an address label

Travel with Pack Easy

Can I take my luggage into the cabin?

Please check the current regulations of your airline before you travel.